CUSTOMER CARE

  • Not sure which size ring to order?

    Here's an easy breezy guide you can use to ensure your Boyaci piece fits like a dream.

    What you'll need:

    • A strip of paper or piece of string

    • A ruler or measuring tape

    • A marker

    To find your measurement:

    • Wrap the paper or string around the base of your finger, the exact spot where your Boyaci ring will rest. Make sure it's snug but doesn't constrict your finger.

    • Mark the point where the paper or string meets itself.

    • Carefully remove the paper or string from your finger and lay it flat on a smooth surface.

    • Measure the length from the end to the mark using your ruler or measuring tape. This measurement, in millimeters, represents your finger's circumference.

    Compare this measurement to a ring size chart to find your letter size, voilà!

    Tips for Finding the Right Fit:

    • Measure your finger's size multiple times throughout the day since finger size can fluctuate due to temperature and activity.

    • Ensure the chosen finger is at a comfortable temperature, as cold fingers are smaller, and hot fingers are larger.

    • Take into account that rings with wider bands may feel tighter than narrow ones, so consider this when choosing your size.

    Remember, at Boyaci, we are here to assist you in finding your perfect ring size. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. We want your handcrafted piece to fit with ease so you can wear it day in day out!

  • To ensure your Boyaci piece maintains its shine and luster for years to come, it's important to provide proper care and attention. Here are some essential tips on how to care for your jewellery:

    Storage:

    When you're not wearing your rings, store them in a clean, dry, and preferably lined jewellery box or pouch. This helps prevent scratches and tarnish.

    Avoid storing your gold and silver rings alongside other jewellery pieces to prevent any potential scratching or tangling.

    Cleaning:

    Regular cleaning is crucial to keep your rings looking their best. To clean your rings, create a gentle cleaning solution by mixing mild dish soap or baby shampoo with warm water.

    Soak your rings in the solution for 10-15 minutes to loosen any dirt or residue.

    Gently scrub the rings using a soft-bristled toothbrush or a jewellery cleaning brush to remove any stubborn dirt or grime.

    Rinse the rings thoroughly under warm running water to remove all the soapy residue.

    Pat dry your rings using a soft, lint-free cloth. Avoid air drying, as it can leave water spots or stains.

    Polishing:

    Over time, solid gold and silver rings may develop a natural patina or tarnish. To restore their shine, use a jewellery polishing cloth specifically designed for gold and silver.

    Gently rub the surface of your rings with the cloth using small, circular motions. This will help remove any tarnish and restore their original brilliance.

    Avoid using abrasive materials or harsh chemicals, as they can damage the metal.

    Wearing and maintenance:

    While gold is a relatively durable metal, it can still scratch or deform if exposed to rough surfaces or excessive force. Silver is also prone to scratching.

    Avoid wearing your rings when engaging in activities that may subject them to unnecessary wear, such as gardening, sports, or household chores.

    Remove your rings before applying lotions, perfumes, or hairspray, as these substances can dull the shine and leave residues.

    It's advisable to have your solid gold and silver rings professionally inspected and cleaned by a jeweller at least once a year. They can check for loose stones, worn prongs, or any other potential issues.

    By following these care tips, you can keep your Boyaci piece lookin' mighty fine and ready to wear. Remember, proper maintenance and handling are key to keeping your pieces in tip top shape!

  • How long does shipping take?

    Buy now pieces:

    Please allow up to 3 business days for your order to be shipped.

    See below for estimated delivery time.

    Made to order pieces:

    Once your piece has been crafted and polished (up to 4 weeks), our dedicated team works diligently to ensure that your order is wrapped and dispatched as quickly as possible. Delivery times may vary depending on your location within Australia, but as a general guideline, you can expect the following:

    Orders within Australia:

    Standard shipping: 3 to 7 business days

    Express Shipping: 1 to 3 business days

    International orders:

    Standard shipping: 15-25 business days

    Express international shipping: Depending on your location, express postage can be from 6-15 business days. To check the estimated time for your country visit:

    https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times?gad_source=1&gclid=Cj0KCQjwjLGyBhCYARIsAPqTz1-Jd6vWQ3rS3kF2iWgHXb1B6NccReOu9eyp4vQEyDAOI_lkSMbvphAaAi9vEALw_wcB&gclsrc=aw.ds

    Once your order has been placed, you will be kept up to date on when your piece has been made and when your piece has been shipped.

    Please note that these delivery times are approximate and may be subject to slight variations due to unforeseen circumstances or peak seasons. We recommend placing your order well in advance if you have a specific occasion in mind.

    How much does shipping cost?

    We offer free shipping on Australian orders over $300 AUD and international orders over $500 AUD.

    For orders within Australia, you have the option for standard delivery $10 AUD or express delivery $15 AUD.

    For international orders, you have the option for standard delivery $30 AUD or express delivery $45 AUD.

    All orders are shipped using Australia Post with tracking. Confirmation of shipment will be sent to your nominated email address.

    We do not take responsibility for the damage or loss of any items once shipped.

    *BOYACI is not responsible for any incurred custom charges or import taxes.

  • At Boyaci, we pour our hearts into creating, unique, high quality pieces. With a focus around sustainability and minimising waste, each piece is crafted once ordered. Due to this, all Boyaci pieces are non-refundable, so please choose carefully and ensure you order the correct size for your chosen finger.

    Manufacturer's Defects:

    If you believe your item has a manufacturing defect, please notify our customer support team immediately upon receiving your piece.

    Once the item has been returned to us we will undergo inspection, and offer an appropriate resolution, such as repair, replacement, or refund.

    Customer Support:

    For any questions, concerns, or assistance with your return, please contact our customer support team at hello@boyaci.com.au.

    By shopping with Boyaci you are not only investing in a rare piece of handmade jewellery, but also contributing to a more sustainable and environmentally conscious future.

    We greatly appreciate your support in our crafting procedures

    ♡