This website is operated by BOYACI. Throughout the site, the terms “we”, “us” and “our” refer to BOYACI. BOYACI offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Before you begin shopping with us, please take a moment to carefully review our Terms and Conditions. By accessing our website or making a purchase, you agree to be bound by the following terms and conditions:

1. Acceptance of Terms

By using the Boyaci website and making a purchase, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

2. Product Information

We strive to provide accurate and detailed information about our jewellery items, including descriptions, images, and specifications. However, please note that slight variations in colour, size, and appearance may occur due to differences in screen displays and the natural characteristics of gemstones and metals. In addition, due to our made to order production process, each piece made will incur slight deviations from the images displayed on the product page.

3. Orders and Payments

3.1. Placing an order through our website constitutes an offer to purchase the selected products. All orders are subject to our acceptance.

3.2. Payment for your order must be completed before the items are dispatched. We accept various forms of online payment.

3.3. All prices are displayed in the currency relevant to your location and are inclusive of any applicable taxes.

4. Amending Orders

Once an order has been placed, we are unable to make any amendments to product. If your order has not been dispatched from our warehouse, we may be able to alter your delivery details however, this cannot be guaranteed.

5. Shipping and Delivery

451. We offer shipping Australia wide. Delivery times may vary depending on your location and the shipping method chosen at checkout.

5.2. Once your order is dispatched, you will receive a confirmation email with tracking information.

5.3. Boyaci is not responsible for any customs duties, taxes, or fees that may be incurred upon delivery.

5.4. Boyaci is not liable for any lost, stolen or damaged parcels

6. Returns and Refunds

6.1. We take great care in ensuring the quality and craftsmanship of our jewellery. However, if you receive a faulty item, please contact our Customer Support within 14 days of receiving the product.

6.2. Boyaci does not offer returns or exchanges for reasons other than product defects. We do not accept returns based on customer preferences, sizing issues, or other non-faulty reasons.

6.3. To initiate a return due to a faulty item, please follow the instructions provided by our Customer Support team. We may request photos or additional information to assess the issue.

6.4. If the returned item is confirmed to be faulty, we will provide a replacement or issue a credit note voucher or refund, as deemed appropriate.

7. Intellectual Property

All content on the Boyaci website, including images, text, logos, and designs, are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without our prior written consent.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

Boyaci shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website.

10. Modifications and Updates

We reserve the right to modify, update, or revise these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the terms periodically.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Boyaci is registered.

Thank you for choosing Boyaci for your jewellery needs. If you have any questions or concerns, please contact our Customer Support team at hello@boyaci.com.au